Acme Corp Service Status

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Degraded performance

Active Incidents

Elevated REST API latency major

Started 07/09/2026 17:26:48 · Status: monitoring
  • 07/09/2026 17:26:48 · monitoring

    Index deployed; p95 latency dropped to 380ms (within SLO). We're monitoring for the next 30 minutes before marking this incident resolved.

  • 07/09/2026 17:26:48 · identified

    Root cause identified: a slow query on the orders endpoint after a recent index migration. Engineering is rolling forward an additional index now.

  • 07/09/2026 17:26:48 · investigating

    We're investigating reports of elevated response times on the REST API. Metrics show p95 latency above our 800ms SLO since 14:30 UTC. Other services appear unaffected.

Scheduled Maintenance

Database engine upgrade — PostgreSQL 16 → 17 – 07/16/2026 02:00:00 to 07/16/2026 04:00:00

We will be upgrading our primary database cluster from PostgreSQL 16 to PostgreSQL 17. We expect read-only mode for approximately 30 minutes during the cutover; the full window allows for rollback if needed.

Affected services: REST API, Web Dashboard, Report Builder. Webhook delivery and OAuth will remain available.

Components

API & Integrations

  • REST API Public REST API at api.acme.example.com degraded
  • Webhooks Outbound webhook delivery operational
  • OAuth Provider Authentication and SSO via OAuth 2.0 operational

Dashboard

  • Web Dashboard Customer-facing dashboard at app.acme.example.com operational
  • Mobile App iOS and Android client backends operational

Reports & Analytics

  • Report Builder Interactive report and chart generation operational
  • Data Exports Scheduled CSV / XLSX export delivery operational

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